Hamilton County Schools Fund For Excellence Privacy Policy  

Privacy Policy

Kids First Coupon Book A program of the Hamilton County Schools Fund for Excellence Effective Date:09/04/2026

This Privacy Policy explains how the Hamilton County Schools Fund for Excellence ("Kids First Coupon Book," "we," "us," or "our") collects, uses, and protects information from visitors to www.kidsfirstcouponbook.com (the "Site") and from customers who purchase a Kids First Coupon Book online.

By using the Site or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit the Site or place an order, we may collect the following information:

  • Contact information: name, email address, phone number, and mailing/shipping address
  • Order information: items purchased, order number, school selection, and payment confirmation
  • Payment information: processed securely through our third-party payment processor [INSERT PAYMENT PROCESSOR NAME]. We do not store your full credit card number on our servers.
  • Communication preferences: whether you've opted in to receive order updates via text message or email
  • Automatically collected information: IP address, browser type, and general usage data collected through standard website analytics and cookies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your Kids First Coupon Book order
  • Send order confirmations, receipts, and shipping/pickup updates
  • Respond to customer service inquiries
  • Communicate with you about the Kids First Coupon Book program
  • Improve the Site and our services
  • Comply with legal obligations

3. Text Messaging (SMS) Terms

If you provide your mobile phone number and opt in at checkout, you consent to receive transactional text messages from Kids First Coupon Book related to your order, including order confirmations and status updates. These messages are sent via our messaging provider, Twilio.

  • Consent is not a condition of purchase. You can complete your order without opting in to text messages.
  • Message frequency will vary based on your order activity (typically 1 message per order).
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: You can opt out of text messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed.
  • Help: Contact us at ffe@hcde.org or (423) 498-7212.
  • Carriers are not liable for delayed or undelivered messages.
  • We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing or promotional purposes. Your number is used solely to send you order-related communications and is shared only with our SMS service provider (Twilio) as necessary to deliver those messages.

4. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate the Site and fulfill orders, including our web platform provider, payment processor Stripe, and SMS provider (Twilio) — each of whom is authorized to use your information only as needed to provide their service to us
  • Participating schools, where necessary to attribute an order to the correct school fundraiser
  • Legal authorities, if required by law, subpoena, or to protect the rights, property, or safety of Kids First Coupon Book, our users, or others

5. Cookies and Analytics

The Site may use cookies and similar tracking technologies to understand how visitors use the Site and to improve the browsing experience. You can adjust your browser settings to refuse cookies, though some parts of the Site may not function properly as a result.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Kids First Coupon Book program is promoted through elementary schools, but online purchases and account information are intended to be submitted by parents, guardians, or adult school staff — not by children. We do not knowingly collect personal information directly from children under 13 through the Site. If you believe a child has provided us with personal information, please contact us at ffe@hcde.org so we can delete it.

8. Your Choices

You may:

  • Opt out of text messages at any time by replying STOP
  • Unsubscribe from marketing emails using the unsubscribe link in any email
  • Request access to, correction of, or deletion of your personal information by contacting us at ffe@hcde.org

9. Data Retention

We retain order and contact information for as long as necessary to fulfill orders, maintain program records, and comply with legal and accounting obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

Hamilton County Schools Fund for Excellence 1161 West 40th Street, Suite 206 Chattanooga, TN 37409 Phone: (423) 498-7212 Email: ffe@hcde.org